Select Administration, Inbox settings
More features will be available such as Webchat, Email, and creating response templates depending on your Inbox Pro plan. Contact your account manager for more information.
Your Inbox is now open! Messages from the point of connection will now appear here.
If you have messages in your Inbox previous to connecting to DFM they will not appear, any new messages will now appear in your Inbox.
Have a conversation you need to find? To find older messages you will need to go directly to the social channel - After the conversation becomes active again - it will appear in your DFM Inbox.
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