The DIGITAL FOOTPRINT MANAGEMENT Agency
The DIGITAL FOOTPRINT MANAGEMENT Agency
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Reputation Management

Depending on your DFM plan, certain features may not be available. If you would like to upgrade your account and gain access to certain features, please reach out to your account manager.

After the initial setup

Respond to reviews from your phone!

Learn More

How to: Track Customer sentiment

Take full advantage of the Reputation Management Tool by viewing insights straight from the review source. View what customers are saying about your business, your team members, and more right in your DFM portal.

Open Reputation Management on your desktop or mobile device

Select 'Insights'

Choose your date range

Located in the top right of your screen.

Type in your 'Keywords(s)'

Here is where you will see the top words or phrases customers are using to describe your business in their reviews. 

Looking for something specific? Under 'Keywords', you will see a search bar. Search for a keyword you would like to view. For example, "service" or "John" to see what customers are saying online.

Select your keyword

Once you have searched your keyword, click on the word so it is highlighted in blue.

View analytics

Scroll down to view how many reviews used that word, and reporting based on customer sentiment.


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