The DIGITAL FOOTPRINT MANAGEMENT Agency
The DIGITAL FOOTPRINT MANAGEMENT Agency
  • Home
  • What we do
  • Services
    • Listings Management
    • Review Management
    • Inbox
    • Social Media
  • Tutorials
  • Blog
  • Contact Us
  • Get Found Everywhere
  • Pricing

Review Management

Depending on your DFM plan, certain features may not be available. If you would like to upgrade your account and gain access to certain features, please reach out to your account manager.

After the initial setup

Respond to reviews from your phone!

Learn More

How to: Track Customer sentiment

Take full advantage of the Reputation Management Tool by viewing insights straight from the review source. View what customers are saying about your business, your team members, and more right in your DFM portal.

Open Reputation Management on your desktop or mobile device

Select 'LAUNCH'

Select 'Analytics'

Under Analytics select 'Keywords'

Here is where you will see the top words or phrases customers are using to describe your business in their reviews. 

Looking for something specific? Under 'Keywords', you will see a search bar. Search for a keyword you would like to view. For example, "Bathrooms" or "John" to see what customers are saying online.

*Pro Tip:

You can also change the date range in which you wish to view keywords. Under filters, select the timeline you wish to view.

After searching your keyword

Click on the word you searched to view insights. How many reviews used that word, positive and negative sentiment, mentions, and the reviews using the keywords will appear here. 


DIGITAL FOOTPRINT MANAGEMENT ©2025

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

Accept